FAQ | Please Read Before Use
Q1: Can the travel bottle be reused?
No. This product is designed for one-time use only. Once the bottle body and pump/spray head are connected, it cannot be opened again or reused.
Please make sure the bottle is filled with enough product before assembly.
Q2: How much skincare product should I fill in for it to dispense properly?
Before attaching the pump/spray head, please make sure the skincare product is filled up to the red line shown in the illustration — the horizontal line just below the narrow neck of the bottle — and that the product touches the transparent tube at the top.
If the product is not filled to the required level, or if it does not touch the transparent tube, it may not dispense immediately.
Q3: What should I do if the product does not dispense at first?
If the product does not dispense at first, please press the pump/spray head several times until the product begins to dispense.
This is a normal priming process during first use.
Q4: Which travel bottle is suitable for my product?
10ml and 15ml airless pump: Suitable for serums, lotions, sunscreen, and cleanser.
35ml spray head: Suitable for hydrosols, toners, and other watery products.
5ml container: Suitable for lotions and sunscreen.
The 30ml spray head is recommended for watery products only. It is not recommended for facial oils, lotions, sunscreen, cleanser, or thicker-textured products, as this may affect the spray performance.
Q5: Can product identification stickers be provided?
Yes. We may provide product identification stickers for selected serum products, including: Clarifying Essence, l’Eclat, C’est la Vie, Le Booster, and Miracle Serum.
For every 1 airless travel bottle purchased, you may request 1 complimentary product identification sticker.
If you need a sticker, please select “Yes” when placing your order and note the sticker name required.
If no selection or note is provided, stickers will not be included with the order.
*Sticker availability is subject to actual stock.
Q6: Why doesn’t Earthy Kiss offer travel-size products?
We currently do not offer travel-size products. To give customers more flexibility in carrying their everyday skincare products, we recommend using our airless travel bottles for self-decanting.
This allows you to choose the most suitable bottle size according to your travel duration, usage habits, and product type, while also helping reduce unnecessary duplicate packaging.